Privacy Policy

Kasenene Ltd – Privacy Policy

Website: kaseneneltd.com   |   Effective Date: 20 July 2026

Kasenene Ltd (“Kasenene”, “we”, “us”, or “our”) operates kaseneneltd.com (the “Site”) and provides group hotel booking, travel coordination, and related logistics services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit the Site or use our Services, and describes your rights under the Nigeria Data Protection Act, 2023 (“NDPA”) and its applicable regulations.

By using the Site or engaging our Services, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not use the Site or Services.

1. Information We Collect

1.1 Information You Provide Directly

  • Identity and contact details: full name, email address, phone number, company/organization name.
  • Trip and booking details: travel dates, destination, group size, room-type preferences, budget range, and any special requirements you share with us.
  • Communication content: messages, enquiries, and correspondence you send through our contact forms, email, or phone.
  • Payment-related information: billing name, billing address, and transaction references processed through our payment gateway, Payonus. We do not directly collect or store your full card or bank account details.
  • Travel documentation details, where you engage our documentation assistance service, limited to what is necessary to provide guidance (we do not require you to submit original identity documents to us).

1.2 Information Collected Automatically

  • Device and usage data: IP address, browser type, device type, operating system, pages visited, and referring URLs.
  • Cookies and similar technologies used to operate the Site, remember preferences, and understand usage patterns.

1.3 Information from Third Parties

  • Confirmation and status information from hotel partners, transport providers, and other vendors we coordinate with on your behalf.
  • Payment status and transaction confirmation from Payonus, our payment gateway provider.

2. How We Use Your Information

We process personal data on the lawful bases available under the NDPA, including performance of a contract, your consent, our legitimate interests in operating and improving our Services, and compliance with legal obligations. We use the information we collect to:

  • Provide, manage, and coordinate the group hotel booking, corporate travel, and logistics Services you request.
  • Communicate with you about your booking, service fee, and any hotel or travel cost quote.
  • Process payments for our service fees through Payonus and reconcile transactions.
  • Respond to enquiries, provide customer support, and send administrative updates about your booking.
  • Improve the Site, our Services, and the overall customer experience.
  • Comply with legal, regulatory, and tax obligations.
  • Detect, prevent, and address fraud, security incidents, or technical issues.

3. How We Share Your Information

We do not sell your personal data. We may share personal data with:

  • Hotel partners, transport providers, and other third-party vendors, to the extent necessary to fulfil your booking or trip coordination request.
  • Payonus, our payment gateway provider, to process service fee payments securely.
  • Professional advisers, auditors, and regulators where required by law or to protect our legal rights.
  • A successor entity in the event of a merger, acquisition, or sale of assets, subject to equivalent data protection commitments.

We require third parties with whom we share personal data to protect it in a manner consistent with this Policy and applicable law.

4. Data Storage and Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. Payment card information is processed directly by Payonus under its own security standards; Kasenene does not store full payment card details on its own systems.

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including any applicable legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.

5. International Data Transfers

As Kasenene coordinates hotel bookings and travel services internationally, personal data may be transferred to and processed in countries outside Nigeria, including the countries where your hotel or travel booking takes place. Where such transfers occur, we take reasonable steps to ensure the data continues to receive an adequate level of protection, consistent with NDPA requirements on cross-border data transfer.

6. Your Rights Under the NDPA

Subject to applicable law, you have the right to:

  • Be informed about how your personal data is processed.
  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete personal data.
  • Request deletion of your personal data, subject to legal or contractual retention requirements.
  • Object to or restrict certain processing of your personal data.
  • Withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
  • Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data protection rights have been violated.

To exercise any of these rights, contact us using the details in Section 10 below.

7. Cookies

The Site uses cookies and similar tracking technologies to operate core functionality, remember your preferences, and analyze Site traffic. You can control or disable cookies through your browser settings; disabling cookies may affect certain features of the Site.

8. Children’s Privacy

Our Services are intended for use by individuals who are at least 18 years old or who are engaging with us on behalf of an organization. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements. The “Effective Date” at the top of this Policy indicates when it was last revised. Continued use of the Site or Services after any update constitutes acceptance of the revised Policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Kasenene Ltd

Email: hello@kaseneneltd.com

Website: kaseneneltd.com